So now I’m not sure if Target should be on the list or not. I still suspect they should be, but I’m confused.

We complained about our order using the online form. It wasn’t even much of a complaint. Here’s the text that we sent them.

We recently ordered the Dyson vacuum cleaner during your sale as the only local store that had it in stock wasn’t easily accessible on a busy weekend and ordering online was going to be easier.

When we placed the order, the delivery was scheduled between Feb 25th and Mar 1st. All was well and good.

Today, the delivery shifted into April 7-8th, which isn’t as acceptable. We could have found the time to make it down to a store 40 minutes away had we known that was going to happen.

That store still has some in stock. Is there any way we can get our online order shifted to the brick and mortar store at the same price?

We got no response from them. None. Yet yesterday, I got a shipping notice. The vacuum has shipped. While I’m happy that the vacuum has shipped, I still find this poor customer service since I’ve gotten no response to my message.

So Target, thank you for shipping my vacuum. I’m happy I won’t have to wait until April. But if you want your customers to feel like you value them, please consider responding to customer emails, even if it’s just with a simple, “we’ve shipped the vacuum, sorry for the inconvenience.”